SHIPPING POLICY

Local Delivery for Gift Baskets and Gift Boxes in Kamloops: $10.00

Local Delivery in Cache Creek, Clinton, 100 Mile House: $20.00

Canada-wide delivery for Gift Boxes varies and pricing will be automatically shown for you, based on Postal Code, during the checkout process.

Delivery Process:

Order Confirmation: Once your order is placed, you will receive a confirmation email with all the details.
Packaging: Our team will carefully assemble your gift basket/box, ensuring each item is securely packed.
Personalization: We will add your personalized gift tag.
Gift Basket Delivery: Your gift basket will be shipped via our trusted delivery partners.
Gift Box Delivery: Your gift box will be delivered to the specified address, via the chosen shipping method during checkout, ready to surprise and delight the recipient.

Estimated Delivery Times:

Custom Gift Baskets: Local Delivery: 4 business days after payment received
Gift Boxes: Processed in 1 business day and shipped according to your preference during checkout. local Delivery in 1 business day.

Note: Delivery times may vary based on location and external factors. We strive to ensure timely delivery and will keep you updated throughout the process.

If you have any questions or need assistance with your delivery, please don’t hesitate to contact our customer service team. We’re here to help make your gift-giving experience as smooth and enjoyable as possible!

RETURN POLICY

No Returns:

We strive to provide the highest quality products and services to our customers. Due to the personalized nature of our gift baskets and gift boxes, we do not accept returns. However, we understand that issues can sometimes arise.

Partial Credit for Damaged Goods:

If your gift basket arrives damaged, we offer a partial credit system to ensure your satisfaction. To qualify for a partial credit, please follow these steps:

Proof of Damage: Take clear photos of the unopened damaged item(s) and the packaging.
Receipt: Provide a copy of your purchase receipt.
Contact Us: Email the photos and receipt directly to us at Stephanie@KamloopsGiftBaskets.org

Credit Details:

Assessment: Our team will review the submitted proof of damage.
Credit Issuance: If the damage is verified, we will issue a partial credit to your account, which can be used towards future purchases.

Note: The amount of the partial credit will be determined based on the extent of the damage and the value of the affected items.

We are committed to ensuring you have a positive experience with our products. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. Thank you for your understanding and support!

PAYMENT METHOD

During the checkout process, you will be shown our payment options.

Payment by Credit Card via Stripe
Payment via E-Transfer

Please ensure if paying via e-transfer, to make the payment immediately. Gift Basket and Gift Box orders will not be processed until payment has been received, due to the personalization needed.

WHOLESALE INQUIRIES

For wholesale inquiries at our Kamloops Gift Basket store, we offer a range of customizable options to suit your business needs. Whether you’re looking to stock up on our popular gift baskets for corporate events, retail, or special occasions, we provide competitive pricing and personalized service to ensure your satisfaction.

Please contact us directly to discuss your requirements and receive a tailored quote. We look forward to partnering with you to bring the best of Kamloops’ gourmet gifts to your customers.